- 1Clear the 11 lagging charts to release delayed episode billing.
- 2Tighten intake response on the two slipping referral sources.
- 3Schedule check-ins for the 3 burnout-flagged roles.
| Clinician / Team | After-hrs % | Callouts/mo | QA rework % | Caseload | Pulse | Tenure | Score | Risk |
|---|
Referral recovery. Lifting conversion from 74% to the 80% benchmark recovers about 5 admissions a month at $3,200 each, roughly $192,000 a year.
Capacity and retention. Retaining 3 of the 6 at-risk clinicians avoids about $42,000 each in replacement cost, roughly $126,000.
Documentation and RCM. Clearing the charting backlog and reducing rework frees about $60,000 in delayed and at-risk revenue.
QA and compliance. Closing recert and audit gaps avoids about $30,000 in penalty and rework exposure.
| Initiative | Due date | KPI target date | Status |
|---|
| Initiative | Due date | KPI target date | Status |
|---|
| Initiative | Due date | KPI target date | Status |
|---|
| Name | Discipline | Location | Celebration |
|---|
| Name | Credential | Due date | Status |
|---|
Operational health is 72 of 100, up from 68 last quarter and on a steady recovery path. Referral conversion at 74% is the largest drag and the clearest opportunity, worth about $192,000 a year at benchmark. Burnout is elevated at 7.6 with 7 clinicians at risk, carrying roughly $294,000 in replacement exposure. Compliance and quality remain strong. If the Phase 1 plan holds, the score is projected to reach 80 by Q4.
| Period | Recovery Score | Referral Conv. | Doc Rate | QA Rate | After-Hrs | Burnout Risk | Maturity |
|---|
| Discipline | Total Staff | Full-Time | Part-Time | Contractors | Avg Caseload | Visits/Wk | Turnover % | Open Positions |
|---|---|---|---|---|---|---|---|---|
| RN | 9 | 7 | 1 | 1 | 22 | 28 | 14% | 1 |
| LVN / LPN | 6 | 4 | 2 | 0 | 26 | 32 | 12% | 0 |
| Physical Therapy | 3 | 2 | 1 | 0 | 18 | 24 | 9% | 0 |
| Occupational Therapy | 2 | 1 | 1 | 0 | 16 | 20 | 8% | 0 |
| Speech Therapy | 1 | 0 | 1 | 0 | 12 | 14 | 0% | 0 |
| Medical Social Work | 1 | 1 | 0 | 0 | 20 | 10 | 0% | 0 |
| Home Health Aide | 2 | 1 | 1 | 0 | 30 | 36 | 11% | 1 |
| Role | Headcount | Full-Time | Part-Time | Open Positions |
|---|---|---|---|---|
| Intake Coordinators | 3 | 3 | 0 | 0 |
| Schedulers | 2 | 2 | 0 | 0 |
| QA Reviewers | 2 | 2 | 0 | 0 |
| Billing / RCM | 2 | 1 | 1 | 0 |
| Administrators | 2 | 2 | 0 | 0 |
| Front Office | 1 | 1 | 0 | 0 |
| Name | Position | Status | |
|---|---|---|---|
| Maria Alvarez | RN · East | m.alvarez@brightpath.example | Active |
| James Okafor | RN · North | j.okafor@brightpath.example | Active |
| Priya Patel | RN · East | p.patel@brightpath.example | New hire |
| Omar Haddad | LVN · South | o.haddad@brightpath.example | Active |
| Template | Sent to | Sent | Completion |
|---|---|---|---|
| Weekly Operational Pulse | 24 clinicians | May 26, 2026 | 71% |
| New-Hire Check-in | 3 new hires | May 20, 2026 | 67% |